Raymarine, Inc. US Limited Warranty (2009)
In order to ensure that a Raymarine product continues to operate efficiently and reliably, before use the user should carefully read the Owner’s Handbook and follow the advise on the safe and correct operation and use of each Raymarine product. It is recommended that Raymarine products are installed and/or commissioned by a Raymarine certified installer. Installation and/or commissioning by persons other than a Raymarine certified installer may invalidate this warranty.
Important note: All Raymarine products are merely aids to navigation. It is the ultimate responsibility of the user to exercise discretion and proper navigational skill independent of any Raymarine product.
Standard warranty
Subject to the terms, conditions and limitations in this limited warranty (“warranty”), Raymarine new products are warranted to be free from defects in materials and workmanship for the following period (the “Warranty Period”):
VHF radios: 36 months from Date of first purchase
All other products: 24 months from Date of first purchase
“Date of first purchase” means the date on which the product was purchased by the first retail customer or where the product was installed and/or commissioned on a new vessel by a Raymarine certified original equipment manufacturer, the date on which the vessel was purchased by the first retail customer. For products installed by a Raymarine certified installer on a vessel already in the customer’s possession, the Warranty Period will begin on the date of product installation or commissioning.
“Raymarine certified original equipment manufacturer”; “Raymarine National Distributor”; “Raymarine certified installer” and “Raymarine certified service agent” are certifications given by Raymarine. For details of such certified parties, please refer to the Raymarine.com online dealer locator.
Raymarine will (at its sole option) repair or replace any product which is (i) proven to be defective in materials or workmanship; and (ii) returned to Raymarine (or its agent) during the Warranty Period in accordance with this warranty. Replacement products may be new or refurbished. Such repair or replacement will be the sole remedy by Raymarine under this warranty. Any repaired or replacement product will be warranted in accordance with this warranty, for the unexpired balance of the Warranty Period on the original product.
Obtaining standard warranty service
To qualify for standard warranty service, the product must be returned to Raymarine or a Raymarine certified service agent within: (i) the Warranty Period; and (ii) 30 days of the alleged product failure. The product must be securely packaged and sent pre-paid, accompanied by:
- an original valid proof of purchase confirming the date of purchase and product supplier or a stamped warranty card completed by the product supplier; and
- the product serial number.
It is recommended that the customer obtains postal insurance for products that are returned under this warranty. Raymarine will not be liable for loss or damage to products in transit to Raymarine.
Onboard warranty service
Where proof of installation and/or commissioning by a Raymarine certified installer can be shown (or onboard warranty service has been purchased separately) Raymarine will authorize limited onboard warranty service to the vessel by the Raymarine certified service agent nearest to the vessel, subject to the limitations and exclusions below.
Certain Raymarine products are not eligible for onboard warranty service unless (i) at the time of alleged product failure, the products are pre-registered with Raymarine and (ii) onboard warranty service is purchased from a Raymarine certified installer at the time of installation. Onboard warranty service is only available to purchase in certain countries. For details of such products and countries contact the nearest Raymarine National Distributor.
With the exception of autopilots, a Raymarine product or system sold in the Americas or the Caribbean that has a Manufacturer’s Suggested Retail Price (MSRP) of less than USD $2,500 is not eligible to receive onboard warranty service. Autopilots (other than sport, tiller and wheel pilots) sold in the Americas or the Caribbean are eligible for onboard warranty service irrespective of MSRP. Unless sold as part of a system with an MSRP in excess of USD$2,500, sport, tiller and wheel pilots are eligible for standard warranty only and are not eligible for onboard warranty service.
Products purchased outside the country of installation are not eligible for onboard warranty service (save for the EU where onboard warranty service is available for products purchased and installed anywhere in the EU).
Obtaining onboard warranty service
To qualify for onboard warranty service, the nearest Raymarine certified service agent should be contacted and onboard service requested by the customer: (i) within the Warranty Period; and (ii) within 30 days of the alleged product failure. At the time of request, the customer must supply the following to the agent:
- an original valid proof of purchase confirming the date of purchase and supplier name or a warranty card completed and stamped by the Raymarine certified service agent/installer;
- proof of installation by a Raymarine certified service agent/installer; and
- the product serial number.
Onboard warranty service will only be performed if the serial number confirms that the product has been installed and/or commissioned by a Raymarine certified installer or that onboard warranty service has been purchased and is valid and in force.
Warranty limitations & exclusions
In addition to any other limitations and exclusions in this warranty, Raymarine is not responsible for, and this warranty does not cover:
- failure or defects due to accident, abuse or misuse, shipping damage, alterations, corrosion, incorrect and/or non-authorized service or improper installation (whether or not by a Raymarine certified service agent) or failure to comply with the Owner’s Handbook;
- products where the serial number has been altered, mutilated or removed;
- costs associated with routine system checkouts, software revisions, alignment/calibration, sea trials or commissioning unless required by replacement of parts in the area being aligned;
- repair or replacement of consumable items including (without limitation) fuses, batteries, drive belts, radar mixer diodes, snap-in impeller carriers, impellers, impeller bearings and impeller shafts. A complete list of the consumable items relating to each product can be found in the Owner’s Handbook or at http://www.raymarine.com/handbooks;
- all costs associated with transducer replacement, other than the cost of the transducer itself;
- costs associated with overtime or premium labor work outside normal working hours;
- differences in material, coloring or size that may exist between actual products and the pictures or descriptions of such products in product advertising, literature or on the Internet;
- replacement of missing components from the package of any product purchased through an Internet online auction site;
- fees associated with hauling, shipping or towing a vessel to a Raymarine certified service agent;
- taxi fares, launch or docking fees, aircraft or vehicle rental, meals, customs, shipping, communication charges;
- other travel or transport costs (save for onboard warranty service, where costs of up to 2 hours’ auto mileage and tolls of service agent travel time are covered);
- products purchased by a customer from a United States dealer via the Internet if such products were not delivered and installed within the United States;
- onboard warranty service for products purchased outside the country of installation (save for the EU where onboard warranty service is not available for products purchased outside of the EU).
Raymarine accepts no responsibility for damage to other equipment, systems or components occasioned by improper or unauthorized connection or use of the product.
Subjecting any Raymarine product to high pressure washing may cause subsequent water intrusion and failure of the product. Raymarine will not warranty product subjected to high pressure washing.
Internet Gray Market Warranty
Raymarine products purchased by an end-user from a United States dealer via the Internet are covered by this warranty, only if the products are delivered and installed within the United States. The warranty is void if the product is delivered or installed outside the United States. Proof of purchase and installation will be required. Product installed by OEM will be warranted when shipped as part of a new boat package.
Other conditions
TO THE EXTENT CONSISTENT WITH LAW, THE FOREGOING WARRANTY IS RAYMARINE'S SOLE WARRANTY. THE PROVISIONS OF THIS WARRANTY ARE IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESSED OR IMPLIED, WRITTEN OR ORAL, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
NONE OF RAYMARINE, RAYMARINE’S AFFILIATES OR A RAYMARINE SERVICE AGENT SHALL BE LIABLE FOR ANY INCIDENTAL, INDIRECT, CONSEQUENTIAL OR SPECIAL (INCLUDING PUNITIVE OR MULTIPLE) DAMAGES, NOR SHALL RAYMARINE, RAYMARINE’S AFFILIATES OR A RAYMARINE SERVICE AGENT BE LIABLE FOR ANY LOSS OF PROFIT, BUSINESS, CONTRACTS, OPPORTUNITY, GOODWILL OR OTHER SIMILAR LOSS. THE LIABILITY OF RAYMARINE, ITS AFFILIATES, OR A RAYMARINE SERVICE AGENT TO A CUSTOMER UNDER THIS WARRANTY, WHETHER FOR BREACH OF CONTRACT, TORT, BREACH OF STATUTORY DUTY OR OTHERWISE, SHALL NOT EXCEED US$1,000,000. NOTHING IN THIS WARRANTY SHALL LIMIT THE LIABILITY OF RAYMARINE, RAYMARINE’S AFFILIATES OR A RAYMARINE SERVICE AGENT IN RESPECT OF DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, FRAUD OR ANY OTHER LIABILITY WHICH BY LAW CANNOT BE EXCLUDED OR LIMITED.
SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY. THIS WARRANTY GIVES A CUSTOMER SPECIFIC LEGAL RIGHTS AND THE CUSTOMER MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM JURISDICTION TO JURISDICTION.
THIS WARRANTY DOES NOT HAVE THE EFFECT OF EXCLUDING OR LIMITING THE CUSTOMER’S STATUTORY RIGHTS UNDER THE APPLICABLE NATIONAL LEGISLATION. THIS WARRANTY COMPLIES WITH EU DIRECTIVE 1999/44/EC
Contact details of Raymarine Technical Support and a full list of the names and details of worldwide certified service agents are available at Raymarine.com and in the Owner’s Handbook.
This warranty supersedes and replaces all previous warranties and applies to Raymarine products where the Warranty Period begins on or after January 1, 2009.