Out of Warranty Repair

Repairing Your Product Out of Warranty

Raymarine products are designed and tested to deliver years of trouble-free performance. In the unlikely event that your Raymarine product should develop a problem and repair services cannot be obtained locally, product repair service may be obtained from the Raymarine Service Team.

For all other enquiries please view the contact options.


Product Returns Information and Guidance

Europe, Middle East & Africa

Mon-Fri, 8.30am-4pm (UK)

Service Repair Workshop

Raymarine UK Ltd
Marine House
Cartwright Drive
Fareham
PO15 5RJ
United Kingdom

+44 (0)1329 246 932

emea.service@raymarine.com

Americas

Mon-Fri, 8.15am-5pm (EST)

Raymarine Product Repair Center

9 Townsend West
Nashua
NH 03063
USA

+1 603 324 7900

americas.service@raymarine.com

Asia Pacific

Mon-Fri, 9am-5.30pm (AEST)

Raymarine Australia Authorised Service Centre

Sirsi Marina
122 Cresent Road
Newport NSW 2106
Australia

Phone: +61 (0)2 9905 5655
Fax: +61 (0)2 9905 1635

www.aquatronics.com.au

  • Products returned for repair should be packaged in their original packaging or in similar packing materials.
  • If sending in a multifunction display or chartplotter, please be sure to remove your chart cards and to back up your waypoints and routes before sending the product in.
  • Raymarine recommends insuring your product for its replacement value.
  • Raymarine will accept no liability for products damaged or lost in transit to our service repair workshop.
  • If returning a product that is under warranty, please include the appropriate documents with the product for return. More information can be found in the warranty repair section
  • Raymarine warrants repairs performed for a period of 180 days from the date of repair, full details of the warranty terms and conditions are available on the Raymarine website. At its sole discretion Raymarine retains the exclusive right to repair, replace the unit with a new or refurbished Hot Swap unit, or offer a full refund of the flat rate of repair as its sole remedy. Raymarine may also offer upgrades at discounted rates.
  • Cosmetic damage and blemishes are not covered by repairs under this agreement.
  • Units that have been shipped in to the Raymarine UK Service Center that have been subject to mis-use, submerged, received excessive voltage damage, been incorrectly installed, modified or suffered any other extraneous damage, not associated with normal wear and tear, will not be covered under the Flat Rate Policy. You will be advised of the findings and a labour/parts quotation provided, should you not wish to proceed, the unit will be treated as Beyond Economical Repair – see below.
  • Units that are considered Beyond Economical Repair (greater than 75% of the published selling price of an identical or equivalent product) will not be covered under the Flat Rate Policy. Raymarine will charge the return postage fee as applicable. Alternatively, a discounted upgrade to a new product can in most cases be offered. When an upgrade is taken, Raymarine will scrap the product on our premises. Upgrades will be subject to normal stock lead times/availability delivery charges specified at the time.
  • Our normal Repair turn time is a maximum of 10 working days from receipt, subject to spares availability & lead times.

Raymarine will continue, where practicable, to manufacture spare parts for up to 5 years after the date of the last manufacture of the product and will continue to repair product, should spares remain available, for up to 10 years after date of last manufacture.

Please note that we will not hold any spares in our factory repair facility for products over 10 years old and that no products more than 10 years old will be accepted for repair at our factory repair workshop.