Out of Warranty Repair

 

Demo room  

Repairing Your Product Out of Warranty

 

Raymarine products are designed and tested to deliver years of trouble-free performance.  In the unlikely event that your Raymarine product should develop a problem and repair services cannot be obtained locally, product repair service may be obtained from the Raymarine Service Team.

 

 Product Returns    FAQ   View Fixed Rate Repairs

 Return a Product 

 

 Enquire about the repair status of your product 

  View repair prices 
  

 

For all other enquiries please view the contact options.

 

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Product Returns Information and Guidance

  

Europe, Middle East and Africa 

 
 
 

Americas 

 
 
 

Asia Pacific 

 

Mon-Fri, 8.30am-4pm (GMT)

 
 

Mon-Fri, 8.15am-5pm (EST)

 
 

Mon-Fri, 9am-5.30pm (AEST)

Service Repair Workshop

Raymarine UK Ltd

Marine House

Cartwright Drive

Fareham

PO15 5RJ

United Kingdom

 
 

Raymarine Product Repair Center
9 Townsend West
Nashua,

NH 03063

USA

 
 
Raymarine Asia Pty Ltd
Suite 1.01, 26 Rodborough Road
Frenchs Forest, NSW, 2086
Australia
Postal Address 
PO Box 6221
Frenchs Forest, NSW, 2086
Australia
+44 (0)1329 246 932
 
 
+1 603 324 7900
 
 
+61 (0)2 8977 0300
 
 
 
 

  

  • Products returned for repair should be packaged in their original packaging or in similar packing materials.
  • If sending in a multifunction display or chartplotter, please be sure to remove your chart cards and to back up your waypoints and routes before sending the product in.
  • Raymarine recommends insuring your product for its replacement value.
  • Raymarine will accept no liability for products damaged or lost in transit to our service repair workshop.

  • If returning a product that is under warranty, please include the appropriate documents with the product for return.  More information can be found in the warranty repair section 

  • Raymarine warrants repairs performed for a period of 180 days from the date of repair, full details of the warranty terms and conditions are available on the Raymarine website. At its sole discretion Raymarine retains the exclusive right to repair, replace the unit with a new or refurbished Hot Swap unit, or offer a full refund of the flat rate of repair as its sole remedy. Raymarine may also offer upgrades at discounted rates.

  • Cosmetic damage and blemishes are not covered by repairs under this agreement.

  • Units that have been shipped in to the Raymarine UK Service Center that have been subject to mis-use, submerged, received excessive voltage damage, been incorrectly installed, modified or suffered any other extraneous damage, not associated with normal wear and tear, will not be covered under the Flat Rate Policy. You will be advised of the findings and a labour/parts quotation provided, should you not wish to proceed, the unit will be treated as Beyond Economical Repair – see below.

  • Units that are considered Beyond Economical Repair (greater than 75% of the published selling price of an identical or equivalent product) will not be covered under the Flat Rate Policy. Raymarine will charge the return postage fee as applicable. Alternatively, a discounted upgrade to a new product can in most cases be offered. When an upgrade is taken, Raymarine will scrap the product on our premises. Upgrades will be subject to normal stock lead times/availability delivery charges specified at the time.

  • Our normal Repair turn time is a maximum of 10 working days from receipt, subject to spares availability & lead times.

 

Raymarine will continue, where practicable, to manufacture spare parts for up to 5 years after the date of the last manufacture of the product and will continue to repair product, should spares remain available, for up to 10 years after date of last manufacture.

 

Please note that we will not hold any spares in our factory repair facility for products over 10 years old and that no products more than 10 years old will be accepted for repair at our factory repair workshop.