Out of Warranty Repair

A few things to remember...

• Be sure to remove all accessories and personal information (such as chart cards and sun covers) from the Product and ensure all data (such as waypoints) is backed-up.
• Securely re-package the Product for shipping;
• Raymarine recommends insuring your product for its replacement value. Raymarine will accept no liability for products damaged or lost in transit to our service repair workshop.
• Any out-of-warranty or non-warranty service or repair performed by Raymarine comes with a one-year limited warranty covering parts and labour only, which begins as of the date the Product is shipped by Raymarine back to the customer.
• Cosmetic damage and blemishes are not covered by repairs.
• Units that have been shipped to the authorized Raymarine service repair facility that have been subject to misuse, submerged, received excessive voltage damage, been incorrectly installed, modified or suffered any other extraneous damage, not associated with normal wear and tear, will not be covered under the fixed price repair.
• Units that are considered beyond economical repair (greater than 75% of the published selling price of an identical or equivalent product) will not be covered under the fixed price repair. The authorized Raymarine service repair facility will charge the return postage fee as applicable. Alternatively, a discounted upgrade to a new product can in most cases be offered. When an upgrade is taken, Raymarine will scrap the product at its premises. Upgrades will be subject to normal stock lead times/availability delivery charges specified at the time.
• Our normal repair time is 10 working days from receipt, subject to spares availability & lead times.

Raymarine is committed to supporting your product long after it reaches end of life. We aim to provide spare parts and repair services for up to five years from the date the product was last manufactured, depending on demand and component availability. We also strive to offer technical support for up to ten years after the final manufacture date, helping you keep your equipment operating for as long as possible.